Please keep in mind that you have agreed to our Terms Of Service ( ) upon purchase. “Thank you for contacting and informing the team about this matter! Update it to keep your subscription active” when I login to my account.” There was also the statement “Your billing information is outdated. I attempted to remove the credit card last month but the only option available is to update the information and since the card was expired I figured that would also ensure it was not renewed. “I’m writing to request that my 1-year VPN subscription that was auto-renewed using my credit card be cancelled and the funds for the service be returned (I haven’t used the VPN). I reach out on March 9th requesting the service be terminated/account closed and I be refunded, even pro-rated was fine as it was my fault for not knowing the service could be renewed with an expired card. I never received notification that NordVPN had renewed my service. ![]() The renewal occurred on February 15th and it only came to my attention as the credit card it was charged to (which I never use) sent me a notification that a payment was due. This was in a banner at the top of my account.Īnyways, NordVPN used the expired card to renew the service (shady for a privacy company) although it seems in my region this is somehow legal. ![]() ![]() Update it now to keep your subscription active.” I was unable to remove the card but it had expired and figured that would cancel the account, this seemed supported by the message: Just before my three year NordVPN term expired, I logged into my account to remove the credit card on file.
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